Quality of Care Complaint

Colorado Foundation for Medical Care (CFMC) is committed to improving the quality of health care provided to Colorado Medicare beneficiaries. The Beneficiary and Family Centered Care program at CFMC is focused on activities that provide opportunities for listening to and addressing beneficiary and family concerns; provide resources in decision making; and use information from individual experiences to improve Medicare's entire system of health care. We have qualified physicians and nurses who are available to address your concerns about the quality of care received during your health care experience. For assistance, please call our beneficiary help line service at 1.800.727.7086.

Click on the link below for the form and instructions if you wish to submit a written complaint.

Caution: E-mail should not be considered as a private or secure delivery method of Personally Identifiable Information (PII) and Personal Health Information (PHI) to CMS and the QIOs. Individuals should carefully consider these security risks when sending e-mails to CMS and the QIOs. Please see the link below for information of the Colorado QIO contact/specific e-mail information. However, CFMC strongly recommends the preferred method of mailing the beneficiary complaint form to us instead.

www.cms.gov/Medicare/CMS-Forms/CMS-Forms/Downloads/cms10287contact.pdf

 

Colorado Foundation for Medical Care (CFMC), the Medicare quality improvement organization for Colorado, prepared this material under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents do not necessarily reflect CMS Policy.