Physician Office's Guide to Culturally Competent Care

Looking for resources to better serve your diverse patient population?
Are you interested in learning more about how to best communicate with non-English speaking patients?
Do you need help implementing the 14 CLAS standards in your physician office?

Current Training and Workflow Project Participants
Culturally and Linguistically Acceptable Service (CLAS) Standards Training
Resources: Information on Serving Diverse Populations

Cultural Competancy and Workflow Project Participants

Thank you for your participation in the Colorado Foundation for Medical Care quality improvement project focusing on increasing your knowledge in Culturally and Linguistically Appropriate Services (CLAS) and patient workflow. The program has ended, however your practice is still able to receive assistance from our staff in implementation of the CLAS standards or additional questions regarding the workflow report you received.

We hope you found the project useful and informative. Our hope is to improve care for diverse populations, while increasing patient flow and efficiency in your office.
If you have any questions or need assistance in enhancing your practices use of the CLAS standards, please contact Terrey Currie at 303-784-5732 or TCurrie@cfmc.org.

**Physicians who completed Theme 2 and/or Theme 3 on or before the October 31, 2007 deadline for the project and have not received COPIC ERS points, please contact Terrey Currie.

Please view the Resources section for more information on implementing the CLAS Standards in your practice.

CLAS Standards Training Information

CFMC is pleased to offer the Office of Minority Health’s Culturally and Linguistically Appropriate Services (CLAS) Standards training. Physicians can earn up to 9 CME and nurses/social workers can earn up to 9.0 CEU.

Module 1.1: Overview of Culturally Competent Care
Module 1.2: Cultural Competency Development
Module 1.3: Patient Centered Care and Effective Communication

Module 2.1: Importance of “Language Access Services”
Module 2.2: Models to Provide Language Access Services
Module 2.3: Working Effectively with an Interpreter

Module 3.1: Importance of Environment/Climate
Module 3.2: Assessing Your Community
Module 3.3: Building Community Partnerships

We appreciate your commitment to improving the quality of care in Colorado.
Click here to begin CLAS-Standards training www.thinkculturalhealth.org.

**Make sure to keep your username and password in order to return to the tool.

***On the registration page, remember to click “QIO” under, "How did you learn about the training?" This will help CFMC assist you with any future questions or concerns.

Resources (links open new windows)

Questions?

For more information contact Terrey Currie, Project Assistant, at 303-784-5732, TCurrie@cfmc.org.

The Colorado Foundation for Medical Care (CFMC), the Medicare quality improvement organization for Colorado, prepared this material under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents do not necessarily reflect CMS Policy.